FREQUENTLY ASKED

Questions

FAQs

Where do you ship from?

We are shipping from Noida (U.P.), India and Yokohama, Japan.

What is the status of my order?

As soon as the order is ready, we will inform you by email. In normal cases we take 7-10 days to dispatch.

Can I exchange/ cancel my order?

We do not accept any exchange in “made to order” product, however it is possible in case of “ready products”. In case of cancellation, you can inform us within 24 hours of placing the order.

How long does it take to ship my order?

Our every piece is handcrafted and goes through multiple processes before we are able to create the perfect piece for you.

Usually the time frame will be anytime between 7-10 business working days. In case of urgent order you can call us or email.

What payment methods do you accept?

All major credit cards.

How can I track my package?

Once the order has been dispatched, you will receive a courier tracking number on request. For additional information you can email us with our order number.

Will I pay taxes for international shipping?

You will have to pay duties according to the required law of your country.

What are shipping charges?

For international orders shipping charges will be added to your total at the checkout. Shipping charges may vary with location and other value.

Do you have physical stores?

Yes, our store/shop is in Japan.

Do colours on screen are same as actual product?

Our screen is tuned differently and colours that you see on your screen may be close but not exactly the same as the product.

Do you offer item repairs?

Yes, we are offering item repair within 1 month of your purchase. Transportation charges will be on your account.

What if I receive a defected Product?

In case of manufacturing defect you can inform us by email within 72 hours of receipt of the product, we will repair it at our cost.

What if I order multiple products?

If you order multiple products, all the products are shipped as one shipment, once all products in your order are ready.

However, if you wish to receive some products earlier, you can call us or email and we shall get back to you on the same.

If you have any other questions